Madame Chance Casino Terms and Conditions
This page sets out the terms and conditions that apply when you use the services provided by Madame Chance. It explains our relationship with users, the rules for accounts and activity on the platform, and the practical steps we take around verification, payments and promotions. Please read these terms carefully before registering or placing bets.
Account responsibilities
When you register an account with us you are responsible for keeping your login details secure and for all activity on your account. You must provide accurate personal information and update it if it changes. We may require identity, age and address verification at any time before allowing play or withdrawals. If we suspect unauthorised access, fraud, or breach of these terms we may suspend or close the account while we investigate.
Verification and account checks
Verification may include photo ID, proof of address and proof of payment method. Verification requests must be complied with promptly. Failure to provide requested documents may delay withdrawals and could result in account restrictions.
Eligibility requirements
To use our services you must meet the minimum age requirement in your jurisdiction and be legally permitted to gamble. You may not open more than one account. Persons located in jurisdictions where access is prohibited must not attempt to use our services. By registering you confirm you are eligible to play.
Acceptable platform use
You must use the platform lawfully and in good faith. Prohibited conduct includes using automated tools to play, attempting to manipulate games or promotions, providing false information, or creating multiple accounts to circumvent limits. We reserve the right to block, flag or close accounts where misuse is suspected.
General bonus and promotion rules
Promotions are subject to separate terms which form part of these conditions. Bonus availability, wagering requirements, maximum bet limits and eligible games may vary by offer. Where specific promotional terms are not provided here they will be presented at point of offer. Misuse of promotions may lead to voiding of bonus funds and closure of accounts. For detailed information on an active promotion please refer to its published terms.
Deposits and withdrawals
Payment methods, minimums and maximums are described in the payments section of your account. Withdrawals are subject to verification checks, and we may apply pending periods to process requests. We will not release funds until verification is complete. Processing times and fees may vary by payment method. If we suspect money laundering or fraud, we may retain funds while enquiries are made.
Account limits and responsible use
Customers can set deposit, loss and session limits. We also offer time-outs and self-exclusion options. We encourage responsible play and may impose or adjust limits where we consider it appropriate for protection.
Dispute resolution
If you have a complaint please contact our support team in the first instance. We will investigate and respond in a timely manner. If a dispute cannot be resolved directly you may refer the matter to any independent dispute resolution body named in the account governance section of our platform, where applicable.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be notified via the platform or by other reasonable means. Continued use of your account following a change constitutes acceptance of the updated terms. For clarity, the brand may be shown as MadameChance in some places on the site; both names refer to the same service.