Privacy and Data Policy
At Madame Chance we take your privacy seriously. This Privacy Policy explains what personal and technical information we collect when you use our services, how we use and protect that information, and the choices you have about your data. We aim to be clear about how we handle personal information when you create an account, play, deposit or withdraw, or otherwise interact with our site.
Types of data we collect
We collect a range of information to operate accounts, process payments and maintain security. The categories below set out the most common types of data we hold about users.
Personal data
Personal data includes name, date of birth, contact details (email and telephone), postal address, and government ID documents where required for identity checks. We also collect account credentials such as username and password - we store credentials securely and do not disclose passwords in plain text.
Technical data
Technical data covers IP address, device identifiers, browser type, operating system and performance information. This helps us maintain the site, detect fraud, and improve compatibility with mobile and desktop devices.
Transactional and activity data
We record transactional data such as deposits, withdrawals, payment method details (masked as appropriate), bet and game history, bonus activity, session times and customer-service interactions. We may retain records of communications and complaints for operational and compliance purposes.
How we use your information
We use personal and technical information to open and manage accounts, verify identity and age, process payments, detect and prevent fraud, meet legal obligations, and provide customer support. We may also use anonymised or aggregated data for service improvement, trend analysis and internal reporting.
Data protection practices
We apply appropriate technical and organisational measures to protect information against unauthorised access, alteration and loss. Access to personal data is limited to employees and third parties with a legitimate business need. Where we store or process data using third-party providers, we require contractual safeguards to protect that data.
Cookies and tracking technologies
Our site uses cookies and similar technologies to remember preferences, support account sessions and measure site performance. You can manage cookie settings via your browser or by using any preference tool presented on the site. Some cookies are essential for account security and site functionality and cannot be switched off without affecting the service.
User rights
Under applicable UK data protection law you have rights in relation to your personal data, including the right to access, rectify, restrict processing, object to certain uses and request portability where applicable. You may also withdraw consent for marketing communications at any time.
Access, correction and deletion of data
If you need to view, update or request deletion of your personal information, contact our support team. We will respond to verifiable requests and may retain certain information where required for legal or regulatory reasons, fraud prevention, or to resolve disputes.
Information sharing and third parties
We may share information with payment processors, identity-verification services, fraud-prevention partners, IT and hosting providers, and regulatory or law-enforcement authorities where required. Third parties are contractually obliged to process data only for specified purposes and to maintain suitable protections.
Privacy policy updates
We may update this policy from time to time to reflect changes to services or legal requirements. Material changes will be notified on the site or by direct communication. For questions or to exercise your rights, please contact [email protected] or use the account help options available on the site.
Where the site references our brand in other contexts you may also see the condensed name MadameChance used in system messages and account pages; both refer to the same operator and data practices set out here.