Contact Our Team
If you need assistance with your Madame Chance account, our team is here to help with questions, account-related issues, technical concerns or general feedback. Contact us for help with registration, verification, deposits or withdrawals and we’ll guide you through the process promptly. You can reach customer support by email, phone or the contact form in your account. We aim to resolve routine enquiries quickly and will escalate any complex case as required.
| Department | Contact |
|---|---|
| Customer Support | [email protected] |
| General Enquiries | [email protected] |
| Affiliate Enquiries | [email protected] |
| Phone | +44 20 7946 3821 |
| Working Hours | Mon-Fri, 09:00-18:00 |
For issues specific to your MadameChance account, include your username and a brief description when you contact us to help speed up handling. Our team can advise on document checks, bonus queries and payment-related questions. For urgent matters please call the number above and we’ll prioritise the request where possible.
Support via Email
Email is our preferred contact method for detailed enquiries, account-related issues or any request that requires explanations or documents. Please send your message to [email protected] with a brief, clear subject line and include up-to-date contact details and your account ID where relevant. Providing complete information helps Madame Chance resolve requests faster and avoids unnecessary delays.
Send Us a Message
Response Time
Support response times: Most enquiries are answered within one business day. Simple requests are often dealt with the same day, while more complex cases that require identity checks, third-party investigation or payment reviews may take longer depending on their nature. We will keep you updated on progress and provide an estimated resolution time after our initial assessment.
Feedback
Your feedback matters. If you have suggestions, ideas, or issues to report, please contact us at [email protected] or use the site feedback form. Every message is reviewed by our team and used to refine features, promotions and usability. Your input helps us make the site clearer and more enjoyable for all players. Thank you for helping us improve.