Responsible Gambling at Madame Chance Casino

At Madame Chance we take responsible gambling seriously. We want play to be fun and controlled, so we provide clear information and practical options to help you manage your activity. Our aim is to support player safety and sensible gaming choices while making it easy to find help if you need it.

Player protection principles

We promote safe play by encouraging customers to set sensible limits, monitor their activity, and take breaks when needed. We support a culture of responsible behaviour, respect privacy, and provide straightforward routes to restrict or pause account activity. If you have concerns, speak to our support team through the help centre.

Activity-control tools

Players should be able to choose how they play. Typical tools include deposit limits, loss limits, session time reminders, and cooling-off periods. Where available in your account, these controls can be adjusted to suit your needs or applied permanently on request.

Deposit limits

You can usually set daily, weekly or monthly deposit limits to manage how much you add to your account. Limits can be lowered immediately in most cases; increasing a limit may be subject to a short waiting period to prevent impulsive changes. If you cannot find these controls, contact support and we will explain your options.

Loss limits

Loss limits help you cap the amount you can lose over a chosen timeframe. These are useful for keeping play within a budget and can be used alongside deposit limits and session controls. If you want a bespoke restriction, speak to our team for guidance.

Time limits and account breaks

Session limits and reality checks can remind you to take regular breaks. You can also apply temporary time-outs or longer account breaks if you need a clear pause from gambling. These measures are intended to give you space to reassess your activity without closing your account permanently.

Self-exclusion and account closure

If you need a firm stop, you can request self-exclusion or account closure. Where available, this can be done via account settings or by contacting support. You may also register with national services such as GamStop independently; check those services directly to confirm scope and duration.

Signs of problematic behaviour

Watch for warning signs such as spending more time or money than intended, chasing losses, neglecting daily responsibilities, or emotional distress linked to play. Early recognition helps you take practical steps before issues escalate.

Tips for maintaining control

Set realistic deposit and time limits, use session reminders, avoid gambling when stressed or tired, and never treat gambling as a way to make money. Share access details with a trusted person if that helps you stay accountable.

Professional help and support organisations

If you need additional support, consider organisations such as GamCare, GambleAware, Gamblers Anonymous or your local NHS services. These organisations offer confidential advice, counselling and practical tools. For help with account restrictions or to discuss safer-gambling options for your MadameChance account, contact our help centre and we will guide you through available choices.